Frequently Asked Questions
Everything you need to know about your best night's sleep.
How does the 100-night trial work?
We offer a 100-night trial period for our mattresses. If you are not completely satisfied within the first 100 nights, we will arrange a free pickup and provide a full refund.
How is the mattress shipped?
Our mattresses are compressed, vacuum-sealed, and shipped in a compact box directly to your doorstep. Shipping is free within the contiguous United States and Canada.
How long does it take for the mattress to expand?
Most mattresses expand within minutes of being unboxed, but it may take up to 24-48 hours to fully firm up and reach its original shape.
Do I need a specific bed frame or foundation?
Our mattresses work best on a firm, flat surface such as a platform bed, slatted frame with slats no more than 4 inches apart, or a traditional foundation.
What is covered under the Casper warranty?
Every Casper mattress comes with a 10-year limited warranty that covers manufacturing defects and permanent indentations greater than one inch.
Do you offer financing options?
Yes, we partner with Affirm to offer monthly financing plans with 0% APR options for qualified customers at checkout.